Hire Managed Talent

At Day 8, our Reception, Call Center, and Customer Experience teams bring exceptional service to every interaction. Trained to represent your brand with professionalism and care, our teams integrate seamlessly into your culture, creating memorable experiences for customers, clients, and employees alike.

Reception Teams

Day 8 staffs your facilities with reception teams dedicated to delivering outstanding customer service to both internal and external customers. Our receptionists engage in person, over the phone, and via email to support visitors, community members, vendors, partners, and your employees. Their responsibilities include welcoming and checking in guests, managing badge distribution, and guiding callers to the right resources. Beyond these essentials, our teams also support a range of programs and services, including concierge services, call centers, and front-end customer experiences. 

Our reception teams blend seamlessly into your company’s culture, embodying the voice and face of your organization for all customers, clients, employees, and guests. They are trained to resolve issues and consistently deliver five-star service, creating memorable experiences at every touchpoint.

Daily Roles and Responsibilities:

  • Greet and welcome customers warmly.
  • Serve as a primary resource for guests and employees seeking assistance or information.
  • Provide professional, top-tier customer service to all—employees, clients, contractors, vendors, and visitors.
  • Address escalated situations with guests in a calm, polite manner.
  • Enhance office security by adhering to established procedures and managing access at the reception desk.

Call Center Management

Day 8’s Call Center teams provide reliable, director-level service to employees, customers, and vendors, consistently supporting your company’s programs and divisions. Our hiring and training processes ensure that staff are well-prepared to handle incoming calls as the first point of contact for your organization. With rigorous training, our teams deliver high-quality, personalized service while safeguarding the confidentiality of all customer data.

Our call center teams act as liaisons, supplying callers with essential information and resources to create memorable customer experiences, allowing you to focus on maintaining excellence across other areas of your business.

Daily Roles and Responsibilities:

  • Answer hundreds of calls with professionalism and precision.
  • Provide exceptional customer service, both verbally and in writing, with a keen focus on organization and detail.
  • Foster a collaborative, team-oriented environment.
  • Assess caller needs and either assist directly or route the call to the appropriate department.
  • Maintain meticulous records of call metrics in line with standard operating procedures.
  • Regularly inspect and maintain call center equipment, including phones, headsets, and computers.
  • Report any issues to management immediately.
  • Open tickets for facility-related issues reported to Day 8 management.

Customer Experience Teams

Our Customer Experience Teams are your brand ambassadors, creating and maintaining positive engagements with customers, including on the phone, online and in person. They respond to questions, resolve complaints, and track and analyze customer feedback to identify areas for improvement. This proactive approach enables Day 8 teams to continuously elevate the customer experience. Through collaboration with internal teams like sales and marketing, we implement strategies that strengthen your organization’s customer relations.

Equipped with exceptional communication, problem-solving, and CRM software skills, our Customer Experience Teams ensure that every interaction reflects your brand’s values.

Daily Roles and Responsibilities:

  • Create positive interactions through friendly, informative engagement with every visitor.
  • Ensure adherence to all standard operating procedures.
  • Anticipate guest needs by attentively observing customer cues and adjusting accordingly.
  • Greet and guide customers with professionalism and courtesy.
  • Serve as the main contact for guests and employees in need of assistance.
  • Resolve escalations smoothly, ensuring customer satisfaction.
  • Understand and apply your company’s policies and procedures effectively.
  • Manage guest services, including tours and other onsite experiences.
Two receptionists sitting at desks wearing headsets while working at computers

We Hire and Train Staff to Meet All Your Staffing Needs

Our team members have:

  • Excellent interpersonal skills, grounded in professional etiquette.
  • Positive, upbeat attitudes, excellent organizational skills, and a commitment to reliability, punctuality, and confidentiality.

From the Front Desk to the Back Office: When We Say Fully Managed, We Mean It

Our managed teams include Regional Operations Managers, Finance, Business Operations, and Business Process Analysts, as well as Human Resources staff, who work with your decision makers to ensure our teams meet your standards.

Get Started Today

Ready to elevate your reception experience? Contact us to discuss your needs and get a custom quote.

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