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ContactHire Managed Talent
Responsive Reception Teams Obsessed with Customers:
Day8 can staff all your buildings by offering customer service to internal and external customers in person, on the phone, and over email. The primary bases we serve include visitors, community members, vendors, partners, and your employees. Our receptionists assist with a range of administrative responsibilities, such as greeting and checking in guests, distributing badges, and providing resources to callers. They also staff and assist programs and services, such as concierge support, call centers, and front-end customer experiences.
Our teams integrate seamlessly into your company’s culture. They are the face and voice of your organization for customers, clients, employees, and guests. Trained to solve problems, our teams provide five-star service and deliver memorable experiences.
What Our Reception Teams Do Every Day:
- Welcome customers.
- Serve as a point of reference for guests and employees who need assistance or information.
- Provide exceptional and professional customer service to employees, clients, contractors, vendors, and visitors.
- Resolve escalations with guests and visitors in a professional and polite manner. Maintain office security by following security procedures and controlling access at the reception desk.
Incoming, Consistent, and Reliable Call Center Management
Day8’s Call Center teams deliver directorial service for employees, customers, and vendors across your company’s programs and divisions.
We hire and train staff to handle incoming calls and serve as the first contact customers have with your organization. Our rigorous training programs ensure top-quality service.
Our teams are liaisons, delivering information and resources callers need. They are committed to providing memorable customers experiences, while safely maintaining the confidentiality of internal and external customer data.
We take care of you, so you can focus on delivering five-star services across the rest of your operations.
What Our Call Center Teams Do Every Day:
- Answer hundreds of incoming calls
- Deliver excellent customer service verbally and in writing, with an emphasis on organization and attention to detail
- Excel in team-based environments with a positive and collaborative attitude
- Respond to inquiries by determining a caller’s needs and providing the appropriate resources or transferring a caller to the correct employee or department
- Keep detailed record of call metrics, following standard operating procedures
- Regularly maintain and audit call center equipment, such as phones, headsets, computers, and logs
- Immediately report issues or discrepancies to appropriate levels of management
- Communicate with supervisors, keeping them informed of issues and call escalations
- Create tickets for facility issues brought to the attention of Day8 management
Customer Experience Teams: Your Ambassadors & Problem Solvers
Our Customer Experience Teams are your brand ambassadors, creating and maintaining positive engagements with customers, including on the phone, online and in person. They respond to questions, resolve complaints, and track and analyze customer feedback to identify gaps in services. They recommend strategies to strengthen customer experiences and collaborate with internal teams, such as sales and marketing. This allows Day8 teams to continually enhance customer experiences. Our teams have excellent communication, judgment, and problem-solving skills. They also have strong computer and customer service software skills, including experience with Customer Relationship Management (CRM) platforms.
What Our Customer Experience Center Teams Do Every Day:
- Provide positive experiences through engagement, information sharing, and conversation to all visitors in a friendly, warm, professional, and courteous manner.
- Ensure all standard operating policies and procedures are followed.
- Anticipate needs of guests and other visitors by constantly evaluating the environment and customers for cues.
- Welcome customers.
- Serve as the point of reference for guests and employees who need assistance or information.
- Help resolve escalations with guests and visitors in a professional and polite manner.
- Understand, interpret, and apply your company’s policies and procedures
- Manage guest services and tours.
We Hire and Train Staff to Meet All Your Staffing Needs
Our team members have:
- Excellent interpersonal skills, grounded in professional etiquette.
- Positive, upbeat attitudes, excellent organizational skills, and a commitment to reliability, punctuality, and confidentiality.
From the Front Desk to the Back Office: When We Say Fully Managed, We Mean It
Our managed teams include Regional Operations Managers, Finance, Business Operations, and Business Process Analysts, as well as Human Resources staff, who work with your decision makers to ensure our teams meet your standards.